Customer Service

We are here to help you!  We have provided a list of answeres to frequently asked questions, or you can contact us we would be glad to help you personally.

• All orders are shipped with no outside labels.
• Credit card statement will indicate J & K Products as the source of purchase.
• Shipping is done via Canada Post.  All orders are expedited which means faster shipment with tracking number. Find more answers to shipping here.

Back-ordered / Out-of-stock items

While we try our best to always make sure our website is up-to-date with current warehouse inventory levels, sometimes an item does sell faster than we can update our online store, resulting in an out-of-stock when a customer tries to order that particular item.

If an item(s) you ordered is temporarily sold out, we will immediately notify you via email of the backorder. When you receive our email, you may then choose to:

• wait for the backordered item(s), or
  
• ask for a refund for the item(s), or
  
• ask for a store credit for the amount of the item(s), or
  
• exchange the item(s) for something else of the same value.

We will not process your order until we have received your decision with regards to the backordered item(s).

• Due to the nature of our products, no refunds will be issued.

You can also refer to http://www.yourfantasylingerie.com/privacy

Lingerie Size Chart

Please see our chart at http://www.yourfantasylingerie.com/lingeriesizechart

Security and Privacy

Security and privacy are two of the biggest issues facing internet consumers today.

Here at Your Fantasy Lingerie, we understand that- which is why we want to assure everyone who visits our online store that we follow the highest industry standards regarding your safety, security, and personal privacy.

Your Fantasy Lingerie neither sees nor stores any personal financial information.  We use our trusted PayPal source for all of financial transactions.  Please note PAYPAL ACCOUNT NO LONGER NEEDED

For more information regarding paypal, please see http://www.yourfantasylingerie.com/aboutpaypal

If you don't find your concern addressed here, feel free to contact us anytime by email:

sales@yourfantasylingerie.com