Back-ordered / Out-of-stock items
While we try our best to always make sure our website is up-to-date with current warehouse inventory levels, sometimes an item does sell faster than we can update our online store, resulting in an out-of-stock when a customer tries to order that particular item.
If an item(s) you ordered is temporarily sold out, we will immediately notify you via email of the backorder. When you receive our email, you may then choose to:
- wait for the backordered item(s), or
- ask for a refund for the item(s), or
- ask for a store credit for the amount of the item(s), or
- exchange the item(s) for something else of the same value.
We will not process your order until we have received your decision with regards to the backordered item(s).
Refund Policy
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Request a refund by email within 7 days to receive a return authorization number.
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Once you receive the authorization number from us, mail the item(s) back to our store with all original tags attached in its original packagaing unworn and unused.
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You are responsible fo return postage and for insuring your package to guard against loss or damage. Please be sure to pack your returns in the same way they were shipped to you to prevent any damage..
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You will be credited a refund minus a 15% restocking fee.
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Please remember to wear a liner when trying on a panty bottom.
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We reserve the right to refuse any items returned to our store.
Once your returned item(s) are received, you will receive an email from us to confirm receipt of your returned item(s), and to confirm your Full Refund, Store Credit or Exchange.
You can also refer to http://www.yourfantasylingerie.com/privacy
Lingerie Size Chart
Please see our chart at http://www.yourfantasylingerie.com/lingeriesizechart
Security and Privacy
Security and pricacy are two of the biggest issues facing internet consumers today.
Here at Your Fantasy Lingerie, we understand that- which is why we want to assure everyone who visits our online store that we follow the highest industry standards regarding your safety, security, and personal privacy.
Your Fantasy Lingerie neither sees nor stores any personal financial information. We use our trusted PayPal source for all of financial transactions. Please note PAYPAL ACCOUNT NO LONGER NEEDED
For more information regarding paypal, please see http://www.yourfantasylingerie.com/aboutpaypal
If you don't find your concern addressed here, feel free to contact us anytime by email:
sales@yourfantasylingerie.com or by writing us at:
Your Fantasy Lingere
22 Little Avenue, Lower Level, Bowmanville, Ontario, L1C 1J6 You can also find our complete "Privacy Policy" at
http://www.yourfantasylingerie.com/privacy
